Information Systems in the Organization

systems-failBy: Oma Diriyai

Do you think information systems should direct the workflow, culture and the social systems within the organization? All too often, systems do not meet the needs of their client organizations.  IT experts treat clients as if they do not know what they want in the first place. It is like going to buy a car and the sales man tells you that what you need is a boat with a change of environment to use the boat.

Most Information systems fail due to the following problems: communication, implementation, acceptance and maintenance.  In order to reduce the failure rate of information systems in organizations, systems will have to be developed within the context of the social structure inherent in the organization.

For this to be successful, systems must be designed to suit the objective the organization seeks to address. Why invest in a project when the contractor refuses to acknowledge what your needs are?

Information systems: the hardware, software, database and the network, assist in (not replace) decision making, because information systems have the ability of handling and processing data, quickly and accurately, it possesses unique ability to automate a combination or single work processes without errors.

This is the difference between technological and human centred development of information systems. The human centred development of information systems adopts a socio-technical view and balances the social with the technical information systems. These systems are designed to allow flexibility to support the users in the organization.  They improve the quality of work life, are built around existing work processes and allow users to shape and manage their work.

The technological approach to development on other hand, places more emphasis on computer-based information processing and communication, driven by technology rather than by humans. This approach diminishes the quality of work life; it creates more work and does not fit into the current work process or even improve it. The technology-centered approach prefers computer mediated communications, does not consider informal expertise, and acknowledges the need for informal communication systems.

Information systems are intended to be beneficial to the organization, to simplify tasks, support all levels of the organisation i.e. clerical, and lower management, middle management and upper management. Information systems do not process knowledge but depend on the contribution and capabilities of its users to function; without this, the Information system however ingeniously designed will fail to produce the desired results.

2 thoughts on “Information Systems in the Organization

  1. Pingback: First individual assignment for Computing and Information 105 | theredintrepid

  2. Pingback: QUALITIES OF GOOD INFORMATION SYSTEM-SACCOs | Co-operative Movement in Kenya

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