Soft Skills – A Note on Communication (Part 1)

soft skills

By: Oma Diriyai

Communication is a gift that has been put into everyone, we communicate knowingly and unknowingly, humans are social beings, wired by the creator to communicate. Failure to communicate brings frustration and all kinds of misunderstanding in the workplace.

We need communication to effectively negotiate, delegate, forge relationships, serve customers, and search for prospects, sell/market products and services. We need to be able to communicate properly to express our emotions and maintain various relationships, including personal and professional relationships.

It is important to put the term communication in proper context before we go on. The synonyms for the word communication include message, communiqué, announcement, statement, letter, email, phone call, or contact. The Oxford Advanced Learner’s Dictionary, defines communication as ‘the activity or process of expressing ideas and feelings or of giving people information.’ The activity or process of communication refers to how we communicate. We communicate in three ways, namely: verbal, nonverbal and written.

Verbal communication refers to what we say and how we say it; non-verbal communication refers to our body language and written communication refers to the written words i.e. emails, reports, articles and so on.

The ability to communication effectively is a very important skill for everyone in the organization to have and polish. Even for the self-employed, in any type of business, you still need to communicate successfully whether verbally, non-verbally or in writing.

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